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Terms & Conditions

Simple but important

To ensure the success of your Taxi hire with Crewe Cabs, please take time to read and accept our Terms and Conditions of hire.


These Terms and Conditions apply to the hirer whether a contract for Taxi hire has been made verbally, or in writing by the company.


Quotations or tenders given out by the company are based on costs prevailing at the time, and are based on details and information given by the hirer. All quotations are valid for 7 days unless otherwise specified.

Confirmation Of Your Taxi Hire

We only confirm bookings in writing, via emails, fax, letter, or text messages.  Without full payment we can’t promise to do return


Cancellation of Your Taxi Hire

Any cancellation or curtailment of hire should be made in the first instance by verbally contacting the company by telephone, with a further confirmation in writing, fax, or email. The following scale of cancellation charges will apply.

Table Of Charges For Hire Cancellation

Period of Written Notice Prior to Departure Percentage of Total Hire
7 Days or More None
Less that 7 days but more than 48 hours 25%
Less than 48hours but more than 24 hours 50%
24 hours or less 100%

The cost of any additional services including accommodation, meals, theatre tickets, and venue admissions which have been purchased by the company at the request of the hirer will be charged accordingly along with any further administration charges incurred by the company.

Cancellation Of Your Taxi Hire By The Company

In the event of any emergency or force majeure, or action by the hirer to vary the agreed conditions, the company may, by returning all monies paid and without further or other liability, cancel the contract.

Period During Your Taxi Hire

During the hiring, the company’s driver unless previously specified will maintain the right to decide the route to be taken, with considerations given to weather, road closures, road accidents, and traffic congestion. The driver is subject to EC 561/2006 driving regulations and these must be strictly adhered to at all times.

The company cannot be held liable for any delays caused by vehicle breakdown, traffic congestion, road closures, weather, or third party services, along with acts of god, war, civil commotion, and force majeure.

The hirer is responsible for the punctuality of all passengers, and the company is not liable for anyone arriving or returning late,

The Customer agrees to indemnify and keep the Company fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by the Company as a result of the negligence, acts or omissions or default under the Contract by the Customer, or any Passengers, employees, agents or subcontractors.

The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of the Company’s obligations under the Contract if the delay or failure was due to any circumstances or cause beyond the Company’s reasonable control.

Anyone sick on Taxi or MPV  it’s £50 valeting charges

£35 per hour for any delay cause by customers after the agree return time

Any damage  to vehicle will be charge full cost


The company reserves the right to provide any vehicle suitable for the journey .

Health & Safety

The driver is responsible for the safe carriage of passengers on the vehicle. Any passenger whose conduct is in breach of statutory regulations may be removed or refused entry to the vehicle on the driver’s authority. The hirer will be held responsible for the conduct of passengers and any subsequent damage caused to the vehicle by passengers during the hiring.

It is responsibility for passengers to remain seated with seat belts during your journey


All hirers and individual passengers are recommended to obtain personal travel insurance, save for negligence, the company’s liability is limited. It is the responsibility of the hirer to ensure that all items of value are insured separately for loss or damage. (Summary of passenger insurance liability link)


In the unlikely event of a complaint against the company’s services, the nature of the complaint should be sent in writing to the company’s operating centre address within 7 days of the hire. The company will aim to resolve any complaint within 28 days of it being received.


English Law

Orders are only accepted in that the Law of England shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be brought by either party in relation to such contract except in a Court of competent jurisdiction in England.


Food and Beverages – Other than on a vehicle fitted specifically for dining purposes, food and beverages except for small items of confectionery may not be consumed on the vehicle without prior agreement with the company.

Alcohol – No Alcohol should be consumed on the vehicles.

Drugs – The carriage and/or use of non prescribed drugs is strictly forbidden whilst travelling on the company’s vehicles.

Carriage of Luggage – The driver will endeavour to accommodate all luggage in the vehicle luggage hold, however due to space and weight limitations the company cannot guarantee that all luggage presented by the party will be carried and/or accommodated on any one journey. Under health and safety guidelines the driver can refuse to lift or handle any piece of luggage that appears to exceed 20kg in weight. The driver is the sole arbiter as to the carriage and handling of passenger’s luggage.

All luggage and personal effects are carried in our vehicles at the owner’s risk. The company will not be responsible or liable for any theft or damage to properties of passengers travelling on the vehicle, except where there is proof of direct action by one of the company’s employees.

Lost Property – Items of lost property that have been retrieved and stored may be claimed from the company’s operating centre.

Animals – Animals are generally forbidden to ride on the company’s vehicles, however exemptions apply to registered guide dogs, but the company must be informed prior to the date of hire.

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